Chapter 23: Recent Global Developments in Quality Management Systems
23.1 Introduction Quality Management Systems (QMS) have evolved dramatically in recent years to adapt to the demands of globalization, rapid technological advancements, sustainability requirements, and increased customer expectations. From the traditional ISO 9001-based systems to modern AI-powered quality assurance models, the landscape of QMS has seen significant transformation. This chapter explores the latest global developments in Quality Management Systems, emphasizing new methodologies, international standards updates, digital integration, and the growing importance of sustainability and risk-based thinking in quality frameworks. 23.2 Evolution of Quality Management Systems Traditionally, QMS focused on conformance, inspection, and product quality. Over time, it has progressed from reactive quality control to proactive, customer-centric, and data-driven approaches. Key Phases of QMS Evolution Phase Focus Area Methodologies Used Inspection Era Defec...