Chapter 7: Design for Quality - Quality Function Deployment (QFD)
Abstract : Quality Function Deployment (QFD) is a design tool that helps ensure customer needs are met throughout the product development process. It helps translate customer needs into measurable design targets and product features. How it works QFD uses a matrix called the House of Quality to link customer attributes to technical characteristics. QFD helps identify critical customer attributes and create a link between those attributes and design parameters. QFD helps transform qualitative user demands into quantitative parameters. QFD helps deploy quality functions into subsystems, components, and manufacturing processes. Benefits QFD can help improve customer satisfaction. QFD can help reduce waste and rework. QFD can help improve communication and collaboration. QFD can help stimulate innovation and creativity. QFD can help increase efficiency and profitability. Phases of QFD Product planning, Product design, Process planning, and Pro...