Annexure 1: Glossary of Terms: Definitions of Key Business Communication Terminology
Annexure 1: Glossary of Terms Definitions of Key Business Communication Terminology Agenda A list of topics or activities to be discussed or acted upon during a meeting or event. Active Listening The practice of attentively listening to a speaker, understanding their message, and responding thoughtfully. Audience Analysis The process of understanding the characteristics, needs, and expectations of the communication recipients to tailor messages effectively. Barriers to Communication Obstacles that hinder the effective transmission or reception of a message, including physical, psychological, semantic, and organizational barriers. Body Language Non-verbal communication using gestures, facial expressions, posture, and eye movements to convey messages. Business Correspondence Any written communication used in the business context, such as letters, memos, emails, and reports. Clarity The quality of being easily understood. In communicati...