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9.1 Introduction In today's competitive industrial environment, ensuring consistent product and service quality is crucial for survival and growth. Quality Control (QC) and Total Quality Management (TQM) are strategic approaches aimed at maintaining and improving quality across all functions and processes of an organization. 9.2 Quality and Its Dimensions Quality is the degree to which a product or service meets customer expectations. Key dimensions include: Performance Durability Reliability Conformance to standards Aesthetics Serviceability 9.3 Quality Control (QC) Quality Control is the process of identifying defects in products and processes to ensure conformance with specified quality standards. 9.3.1 Objectives of QC Detect and eliminate defects Maintain consistent product quality Reduce waste and rework Improve customer satisfaction Ensure compliance with standards 9.3.2 Tools of QC Control Charts – Monitor pr...

Abstract Project quality management (PQM) is the process of ensuring that a project's quality is consistently maintained throughout its lifecycle. It involves:  Quality planning:  Identifying the project's quality requirements and how to meet them  Quality assurance:  Ensuring that the project's processes are working towards meeting quality requirements  Quality control: Monitoring and recording the results of quality-focused activities to assess performance and recommend changes  The goal of PQM is to ensure that the project's outputs meet the expectations of the client or other stakeholders. PQM can help to: Control project costs, Establish standards to aim for, and Determine steps to achieve standards.  A quality management plan (QMP) is a document that guides project managers in implementing their PQM approach. It outlines the project's quality policies, procedures, criteria, roles, responsibilities, and authorities.  Keywords : Pr...