How to Master the Art of Using Telephone Effectively in Business Dealings? What Ettiquettes are Necessary in the Age of 4IR?
Abstract Telephone etiquette implies the manners of using Telephone communication including the way you represent your Business and yourself, greeting the receiver, the tone of voice, the choice of words, listening skills, the closure to the call, etc. How a caller perceives their first interaction with your business is the basis for which they will forever think of your company. And, due to the lack of non-verbal communication which we rely heavily upon in person, it is very important to watch your P’s while conducting business over the phone. Yes, you read that correctly—watch your P's: Be Prepared Be Present Be Polite Be Patient Be Personable Be Professional Be Proactive The telephone conversation typically includes five stages: opening, feedforward, business, feedback, and closing . Because telephone conversations lack nonverbal cues, they require additional attention to feedback. So let's explore about Telephone Etiquettes to master it's state of the ar