Chapter 1: Introduction to Quality Engineering and Management
Abstract: Quality engineering and management is the practice of ensuring that products and services meet or exceed customer expectations. It involves a number of activities, including: Quality management Overseeing all activities to maintain a desired level of excellence. This includes creating and implementing quality planning and assurance, quality control, and quality improvement. Quality engineering The discipline of engineering that focuses on the principles and practice of product and service quality assurance and control. This includes analyzing a product's design and development, and ensuring that the manufacturer makes the product according to specifications. Quality engineering and management aims to reduce variability in products and processes, quality costs, and improve product performance. Quality engineers play a key role in organizations and are often involved in continuous improvement. Some topics covered in quality engineering and man...