Chapter 5: Project Quality Management
Abstract Project quality management (PQM) is the process of ensuring that a project's quality is consistently maintained throughout its lifecycle. It involves: Quality planning: Identifying the project's quality requirements and how to meet them Quality assurance: Ensuring that the project's processes are working towards meeting quality requirements Quality control: Monitoring and recording the results of quality-focused activities to assess performance and recommend changes The goal of PQM is to ensure that the project's outputs meet the expectations of the client or other stakeholders. PQM can help to: Control project costs, Establish standards to aim for, and Determine steps to achieve standards. A quality management plan (QMP) is a document that guides project managers in implementing their PQM approach. It outlines the project's quality policies, procedures, criteria, roles, responsibilities, and authorities. Keywords : Pr...