Chapter 11: Process Control and Improvement - Process Mapping and Analysis
Abstract "Process mapping and analysis" refers to a methodology where a business visually documents the steps of a specific process (mapping) to then examine it closely, identifying potential areas for improvement and optimization within that process flow, ultimately leading to better operational efficiency and quality control. Key aspects of process mapping and analysis: Visual representation: A process map is typically created using a flowchart format, with symbols representing different activities, decision points, and data inputs/outputs, allowing for easy understanding of the process sequence. Identifying critical points: By analyzing the map, teams can pinpoint bottlenecks, delays, unnecessary steps, or areas with high error rates within the process. Data collection: To effectively analyze a process, relevant data like cycle times, error rates, and resource usage might be gathered alongside the mapping process. Stakeholder involvement: Eng...