Chapter 13: AI Tools for Government and Public Services
Abstract: AI tools for government and public services use technologies like NLP, computer vision, and machine learning for tasks such as automating citizen services (chatbots), streamlining document processing (USCIS), optimizing resource allocation (predictive policing, traffic management), monitoring environmental conditions (pollution), and enhancing data-driven policy , ultimately boosting efficiency, transparency, and citizen engagement by automating routine tasks and providing faster, personalized support . Key AI Technologies Used Natural Language Processing (NLP): Powers chatbots, virtual assistants (like Dubai's RAMMAS, DHS's EMMA), and analyzes text for information extraction from documents. Machine Learning & Data Analytics: Identifies patterns for predictive policing, analyzes sensor data for environmental monitoring, and informs policy. Computer Vision : Used for...